When you purchase a Gerbing's heated garment within the United States, the electrical components of the garment are warranted to be free from factory defects in materials and workmanship for the lifetime of the garment.
Some customers are hesitant to buy clothing over the phone or a website, because of concerns regarding fit, color, and other aspects that cannot be verified until the garment is worn. Rest assured that if you order heated clothing direct from our website, or by phone, you can return any product you purchased from us for a full refund within 30 days of the purchase. Of course, the product needs to be in new condition, but if you find problems with the fit, color or whatever, you can always exchange or receive a full refund within the 30-day period. The reason for a return is yours and yours alone.
All [non-electrical] components of the garment are warranted to be free from factory defects in materials and workmanship for a period of one (1) year from the date of the initial purchase.
You find anything wrong with the sewing or materials of any clothing you buy from us within the first year that was due to our negligence or mistake, or if any problem develops during the first year due to our negligence or mistake, we will fix it for free. All you do is pay for the shipping and handling.
Gerbing's Temp Controllers and electrical components of Accessories are warranted from factory defect for three years from the date of the initial purchase. Any alteration of the product voids the warranty.
Gerbing's rechargeable Lithium battery packs and chargers are warranted from factory defect for 90 days from the initial purchase. Any alteration of the product voids the warranty. Special care should be taken to prolong the life of your battery. It is important that you charge your battery regularly and that you maintain at least 25% of your battery power when not in use or left idle. Batteries must only be used with products with an amp rating less than the maximum power output rating for the battery. Gerbing's will repair or replace any battery or charger found under normal use to be defective during the warranty period. Our warranty does not cover damage caused by misuse, accident, abuse or improper care.
NOTE: Our warranties apply only to the original purchaser and only for products purchased directly from Gerbing's or a Gerbing's authorized dealer. If you did not make your purchase directly from Gerbing's Heated Clothing you will need to register your product to guarantee a warranty. Register your Gerbing's product here.
If you purchased your Gerbing's product directly through Gerbing's at a tradeshow, through our website or on the phone, then it is not necessary for you to register. Your product registration has already been completed.